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Be Prepared: Managing Difficult Guests and Other Situations
$100.00
Session Description
When difficult situations arise, is your team and facility prepared for a positive outcome or positioned for failure?
Join 18 year hospitality and entertainment veteran Cara Bischoff as she shares best practices and some lessons learned through mistakes made.
We’ll look at how to handle everything from guest altercations to botched birthday parties, inclement weather conundrums, staff shortfalls, game floor grievances, and guest injuries.
Speakers
- Cara Bischoff, General Manager, Rev’d Up Fun
Details
CEUs: N/A
Session Time: 20 minutes
Language: American English
Key Features: Recording of live presentation from IAAPA Expo 2024