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Guest Experience: Body Language in Guest & Team Interactions
$100.00
This course explores the often-overlooked world of nonverbal communication, equipping learners with the tools to read, respond to, and use body language intentionally. From posture and gestures to facial expressions and tone, participants will discover how every movement, seen or unseen, shapes guest experience, team dynamics, and leadership credibility. Whether front-line or behind the scenes, mastering body language helps every team member lead with clarity, confidence, and emotional intelligence.
By the end of this course, participants will be able to:
1. Identify key components of body language—including posture, gestures, facial expressions, and vocal tone
2. Interpret body language clusters to better understand emotional cues and intent
3. Use body language intentionally to build rapport, increase approachability, and create positive guest interactions
4. Adapt body language to support inclusivity, accessibility, and cultural awareness
5. Reflect on personal nonverbal habits and apply techniques to improve team communication
6. Practice best-in-class guest-facing posture and positioning with clarity, empathy, and trust
CEUs: 1