If you are a student, young professional, or educator, and the discounted price is not displayed, please click here.
Delivering a Great Guest Experience is NOT Easy, but it is Simple!
$100.00
Session Description
| The guest experience starts with documented and clearly defined service standards. The best companies in the world have them. Anyone who’s ever been to Chick-fil-A knows that when you say thank you to a team member, they’ll reply, “My pleasure!” That’s a service standard in action. If you can’t define it, you can’t train to it, if you can’t train to it, you can’t hold your team accountable In this session, you’ll learn the front-line service standard methodology START—five documentable steps that lead to a great guest experience. It’s not fair to expect team members to deliver exceptional service without clear, documented guidance. It’s not always easy, but it is simple: all you have to do is START. |
Key Takeaways
| – Understand what service standards are. – Understand how to develop service standards. – Understand how to execute service standards. |
Speakers
- Bart Burger, Director of Marketing & Investor Success, QubicaAMF
Details
CEUs: 1.0
Session Time: 70 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 20, 2025