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Designing for Every Mind: Creativity, Inclusion, and the Guest Experience
$100.00
Session Description
Great experiences begin with empathy.
This session explores how inclusive practices – rooted in understanding cultural perspectives, guest motivations, and neurodiverse needs – help you create amazing memories for your guests.
This interactive session includes insights and anecdotes from industry experts in education, neuroscience, design, and operations.
Key Takeaways
- Understand how the brain processes motivation and empathy throughout the park environment.
- Know your visitor and listen to them. Learn what motivates them, how to anticipate their needs and how it impacts the visitor experience.
- Understand the impacts of accessibility on the guest experience and be able to implement learnings into creating inclusive experiences.
Speakers
- Meredith Tekin, President, IBCCES
- Jenny Lim, Creative Director, Gigantic Playground
- Genein Letford, CEO, CAFFE Strategies, Inc
- Ned Diestelkamp, Vice President, PGAV Destinations
- Julie Estrada, North America Director of Communications, Merlin Entertainments
Details
CEUs: 1.0
Session Time: 90 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 18, 2025