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Digital Strategies for Engaging and Retaining Guests
$100.00
Session Description
Learn how to convert first-time visitors into loyal repeat guests using digital touchpoints and channels. This session offers real-world examples and actionable tactics for pre-visit acquisition, on-site engagement, and post-visit follow-up. Case studies will showcase app designs and synchronized cross-channel plans to boost repeat visits and guest loyalty.
What You’ll Learn:
Map digital channels across the guest journey to drive repeat visitation.
Identify loyalty and communication tactics for small marketing teams.
Create a cross-channel action plan to align marketing, operations, and vendor roles.
Speakers
- Anna Mamon-Aban, Head of Business Development and Digital Transformation, Enchanted Kingdom
- Caroline, Group Chief Customer Officer, TEEG
Details
CEUs: 1.0
Session Time: 52 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Asia June 11, 2026