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Elevate the Experience: Fast-Track Principles for Exceptional Guest Service
$100.00
Session Description
| In today’s crowded attractions landscape, a great guest experience isn’t a nice-to-have—it’s a must. In this fast-paced EduTalk, discover a few of the most powerful guest service principles you can apply immediately to create memorable, loyalty-driving experiences. Whether you operate a park, museum, FEC, or aquarium, you’ll leave with actionable strategies to elevate interactions, build emotional connections, and stand out from the competition—all in just 20 minutes. |
Key Takeaways
| -Identify three high-impact guest service principles that can be applied immediately to improve the visitor experience
-Demonstrate how to deliver a warm welcome and fond farewell to leave a lasting impression on every guest -Explain the importance of “owning the question” and how this approach builds trust, reduces guest frustration, and enhances overall service consistency |
Speakers
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Chris Stevenson, Founder, The Empower Group
Details
CEUs: 0.5
Session Time: 20 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 18, 2025