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Meet Me at the Intersection: Brand Voice, Guest Service, Omnichannel Feedback
$100.00
Session Description
Long gone are the days where we receive feedback across three channels: in person, voicemail, or letter. We now operate in a feedback environment where we still receive in person comments and phone calls, but what about all of the other channels like emails, social media comments, review sites, and direct messages? How do you hold your guest service voice across every channel that might also be answered by different departments in your org?
Speakers
- Katy Enrique, Director of Marketing and Sales, City Museum
Details
CEUs: N/A
Session Time: 12 minutes
Language: American English
Key Features: Recording of live presentation from IAAPA Expo 2024