If you are a student, young professional, or educator, and the discounted price is not displayed, please click here.
Service Recovery Hero
$100.00
Session Description
| In the attractions industry, guest complaints are inevitable. No matter how hard you and your team work to create amazing experiences, some guests will feel their visit didn’t meet expectations. Instead of aiming for zero complaints, it’s smarter to embrace those dissatisfied guests and turn them into your strongest advocates. Service failures happen — which means service recovery should be baked into your daily operations. This session is designed for attractions of all kinds — from theme parks and zoos to trampoline parks and family entertainment centers — to help you build a service recovery strategy that doesn’t just fix problems, but actually drives business growth. |
Key Takeaways
| -Train and empower ALL staff to effectively resolve a wide variety of service failures
-Craft a “recovery toolbox” that formalizes compensation so that service recovery benefits the guest AND business -Handle even the most irate or aggressive guests in a tactful manner |
Speakers
- Josh Liebman, Founder, Liebman Leisure Group
Details
CEUs: 1.0
Session Time: 50 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 20, 2025