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Team Culture: The DNA of Guest Service
$100.00
Session Description
| Attracting talented team members is one thing—keeping them is a whole different ballgame. Building a strong culture means knowing your business’s higher purpose, understanding your team’s strengths and weaknesses, and investing in growing your people into true players. |
Key Takeaways
| -See where your organization falls on the 5 Dysfunctions of a Team Pyramid to evaluate what areas need addressed within your organization
-Assess where you as an individual, and your company’s leadership makeup falls within the Ideal Team Player model, in order to determine what balancing types are needed in your culture -Additionally, understand where you and your company’s leaders fall within the 5 Levels of Leadership Model in order to better refine where you can improve your focus with direct reports |
Speakers
- Russ Van Natta, Director of Sales, Creative Works, Inc.
Details
CEUs: 1.0
Session Time: 40 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 20, 2025