If you are a student, young professional, or educator, and the discounted price is not displayed, please click here.
The 4 Pillars of Guest Feedback (and How to Use Them)
$100.00
Session Description
| Collecting and acting on guest feedback can be overwhelming, especially with the number of sources it comes from and the different ways it’s received. This often leads to feedback going nowhere, missed opportunities for service recovery, or being unable to distinguish isolated incidents from urgent issues that need resolution. In this session, attendees will learn how to implement a guest feedback strategy that combines the unique benefits of internal feedback, internal surveys, public reviews, and mystery shops to create a clear understanding of the experience through the eyes of the guest. |
Key Takeaways
| How to structure the following feedback collection methods:
-Internal feedback (both onsite and offsite) |
Speakers
- Josh Liebman, Founder, Liebman Leisure Group
Details
CEUs: 0.5
Session Time: 20 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 18, 2025