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The Art of Operational Excellence: Build Better, Run Smarter
$100.00
Session Description
Operational excellence is the backbone of any successful attraction. From guest experience to backend logistics, the best businesses don’t just run efficiently—they thrive through intentional, well-crafted operational practices. In this session, we’ll dive into the art and science of creating and sustaining operational excellence, focusing on scalable best practices that drive long-term success.
Key Takeaways
- Analyze key operational challenges in the attractions industry and identify best practices that enhance efficiency, guest satisfaction, and revenue growth.
- Apply data-driven strategies for optimizing workforce scheduling, guest flow management, and throughput to improve operational performance.
- Develop a scalable framework for building a culture of operational excellence, including leadership development, process improvement, and team engagement.
Speakers
- James Potter, Vice President, Guest Experience, SUMMIT One Vanderbilt
Details
CEUs: 1.0
Session Time: 60 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 17, 2025