The Value of IDEA in the Workplace

This course introduces IDEA – Inclusivity, Diversity, Equity, and Accessibility – as a practical framework for building welcoming, respectful workplaces. It invites learners to explore how identity and environment shape experience, and how thoughtful design and policy can support every person’s sense of belonging. Through real-world scenarios, reflection, and approachable strategies, participants will build the skills to recognize bias, foster inclusion, and design for delight, turning intention into impact.

Whether you’re in guest service, leadership, or part of a collaborative team, this course offers doable steps toward an environment where people feel seen, supported, and invited to thrive.

By the end of this course, learners will be able to:
1. Define Inclusivity, Diversity, Equity, and Accessibility using real-world examples
2. Describe how culture and personal experience shape perception and workplace behavior
3. Distinguish between visible and invisible barriers in communication and environment
4. Identify areas in their workplace where bias may unintentionally show up
5. Apply IDEA principles to hiring, training, guest interactions, and space design
6. Reflect on personal habits and assumptions that impact inclusion
7. Brainstorm small, effective changes that support IDEA goals in action
8. Explore how designing for delight leads to deeper engagement and connection

CEUs: 1