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Three Steps to Increasing Profits Through the Guest Experience
$100.00
Session Description
| You put a ton of effort into getting guests through the door — but how do you make sure they keep coming back? Zack Oates, who grew up in the restaurant world and has spent his career diving into customer-business relationships, has analyzed millions of interactions to crack the code. In this session, he’ll break down the 3 C’s that build loyalty: convenience, consistency, and connection. You’ll walk away with practical tips to attract guests, encourage repeat visits, and create lifelong fans. |
Key Takeaways
| -Understand the essence of hospitality in the digital age and how to leverage it to create devoted fans
-Master the art of measuring, tracking, and enhancing your guest experience for sustained success -Discover the secrets to transforming first-time guests into loyal patrons and how to unlock the hidden profits within guest retention |
Speakers
- Zack Oates, Founder and CEO, Ovation
Details
CEUs: 0.5
Session Time: 20 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 18, 2025