If you are a student, young professional, or educator, and the discounted price is not displayed, please click here.
When Seconds Count: Team Preparedness for Crisis Management
$100.00
Session Description
Understanding how to manage human reactions during a crisis can mean the difference between life and death. This is especially true for entertainment venues of all types and sizes, where large crowds and unpredictable situations create unique challenges for staff and emergency responders. What you might not expect in these high-pressure moments is the complexity of human emotions. People may freeze, panic, or behave in surprising ways, and it’s essential to understand these reactions to manage crisis events effectively.
During this session, Dr. Frazer Thompson will take attendees on an immersive journey through two real-world crisis scenarios: the case of Everitt Aaron Jameson and the planned Christmas Day 2017 attack on PIER 39, and the Lee Haywood shooting on Embarcadero in June 2023. He will explain how emotional responses to danger can differ from typical expectations and provide clear, actionable strategies to build emotional resilience and manage crises at your venue.
Whether you lead a team, work in security, or play any role in facility operations, understanding these factors will improve your ability to respond quickly and decisively during emergencies.
Attendees will leave with practical tools to apply in their own environments—whether a themed entertainment holiday destination, a live concert venue, or other mass-gathering locations. This session is essential for business leaders, security professionals, operations managers, or anyone involved in public safety. You will learn not only how to manage emotions effectively, including your own, but also how to develop crisis-readiness plans that help ensure the safety and well-being of everyone at your venue.
In today’s threat environment, it’s more a matter of ‘when’ than ‘if.’ Being prepared has never been more critical.
Don’t miss this opportunity to deepen your understanding of how human emotions affect behavior in critical moments and how to use this knowledge to create safer, more prepared environments.
Key Takeaways
- Understanding Emotional Responses Under Extreme Stress.
- Crisis Management and Emergency Preparedness.
- Enhancing Resilience and Decision-Making in Crisis.
Speaker
- Frazer Thompson, VP-Operations, PIER 39
Details
CEUs: 1.0
Session Time: 60 minutes
Language: American English
Features: Recording of live presentation IAAPA Expo Orlando November 18, 2025